“Live Chat” is promised, but there is no chat
Now: 9:00 AM – 5:00 PM Live Chat & Phone Support
Fixed here: The assistant on this preview is that chat, and it keeps working after 5 PM.
Five quick wins on the live site
Small things, but each one sits right where a practice decides whether to get in touch. This preview fixes all five.
“Let's Talk” points to http://book-appointment
Now: A placeholder address that doesn't open
Fixed here: Every call to action here opens the audit booking inside the chat.
The “Book an Appointment” window has no form
Now: A heading and a close button, nothing to fill in
Fixed here: A three-step request that captures what the team needs to call back prepared.
Two different first-pass claim rates
Now: 97% clean claims in one section, 95% on first submission in another
Fixed here: This preview uses one figure, 95%, everywhere. Worth confirming which is current.
“HIPAA Compliants” heading, and an FAQs link that goes nowhere
Now: Footer FAQs link points to #
Fixed here: A short, correct HIPAA answer and a real FAQ that the assistant also answers.